I’ve been enjoying Suzero’s line of “incompetent companies” posts, so I thought I’d join in…

The internet is where you go to get a good deal, right? I order tons of stuff online, and have had only very few negative experiences. That’s why I felt quite confident ordering a cab to the airport (Schiphol, Amsterdam in my case) through taxi2airport.com. Big mistake.

There we were, 4 people, 3 suitcases, some hand luggage and no taxi to be found anywhere. I had even spoken to the driver over the phone the day before, who assured me he’d be at my house at 7 am. Calling the 20ct/minute taxi2airport number didn’t help much. After being put on hold for 20 minutes the voice response system told me the driver’s number was busy. So apparently he was awake, making it all the more inexcusable that he wasn’t awake right there on my doorstep. Calling me instead of the other way around.

We ended up calling every cab company in the neighborhood, and were finally ‘rescued’ by Taxi Blaricum. Not only did they get me and my family to Schiphol Michael Schumacher style, they ended up being cheaper than taxi2airport. I left my number on taxi2airport’s voicemail and emailed them from Mallorca, but both messages have gone unanswered so far (two weeks and counting).

So as far as my experiences go, taxi2airport gets a definite thumbs down. Talk about incompetent…