Comments on: Ziggo support http://www.roytanck.com/2008/06/13/ziggo-support/ Basically just a WordPress theme/plugin development playground Mon, 01 Dec 2008 22:19:33 +0000 http://wordpress.org/?v=2.6.5 By: Walrus http://www.roytanck.com/2008/06/13/ziggo-support/#comment-30385 Walrus Wed, 29 Oct 2008 18:34:52 +0000 http://www.roytanck.com/?p=243#comment-30385 As a recent arrival from the USA, I've enjoyed every part of my Dutch experience except for my 10+ hours on the phone and skipped appointments by ziggo. I'm now paying for services that I'm not receiving, and since I don't have a phone to call them and don't want to waste any more cell minutes on hold. I'm now struggling on how to fix this situation. I thought customer service was poor in the US (outsourced to India), but Ziggo has lowered the bar to unimaginable levels and makes me wonder how this company is still in business. As a recent arrival from the USA, I’ve enjoyed every part of my Dutch experience except for my 10+ hours on the phone and skipped appointments by ziggo. I’m now paying for services that I’m not receiving, and since I don’t have a phone to call them and don’t want to waste any more cell minutes on hold. I’m now struggling on how to fix this situation. I thought customer service was poor in the US (outsourced to India), but Ziggo has lowered the bar to unimaginable levels and makes me wonder how this company is still in business.

]]> By: Drukstylz http://www.roytanck.com/2008/06/13/ziggo-support/#comment-25926 Drukstylz Wed, 24 Sep 2008 16:49:26 +0000 http://www.roytanck.com/?p=243#comment-25926 Well, I doubt I will get to know Ziggo, a week of little to no internet and customer service that takes 30 minutes of waiting in line. I'm changing my ISP I hope Ziggo gets mugged and beaten while wandering the streets. Well, I doubt I will get to know Ziggo, a week of little to no internet and customer service that takes 30 minutes of waiting in line. I’m changing my ISP I hope Ziggo gets mugged and beaten while wandering the streets.

]]> By: B10[m|g] http://www.roytanck.com/2008/06/13/ziggo-support/#comment-23748 B10[m|g] Wed, 20 Aug 2008 07:54:25 +0000 http://www.roytanck.com/?p=243#comment-23748 <strong>Clueless Ziggo Helpdesk...</strong> I don't seem to be the only one who didn't like ziggo's customer service ;-)... Clueless Ziggo Helpdesk…

I don’t seem to be the only one who didn’t like ziggo’s customer service ;-)…

]]> By: suzero http://www.roytanck.com/2008/06/13/ziggo-support/#comment-21273 suzero Sat, 14 Jun 2008 09:10:48 +0000 http://www.roytanck.com/?p=243#comment-21273 That kind of customer support seems to be the norm nowadays. As I am moving house I've had to call a lot of companies and where some of them shine in their genuine politeness and desire to help (Nuon was one of the really good ones, which actually surprised me) many others were downright rude, sighing and tutting just like yours did. I recently requested a new internet/phone connection via Telfort and the lady on the phone spoke to me informally, as if I was a friend of hers. That might have been pleasant were it not that she is apparently rude and impatient with her "friends". My connection is in a big office building with multiple companies, so I tried to explain that my unit had its own "KPN connection point" and she got very pissed off asking me incredulously, "Where the hell do you expect me to input that information? I have no field for that on my screen." Her tone was most unfriendly by this stage. I prayed that her employers were listening in on the line... but they're probably too busy thinking up stupid ad-campaigns. That kind of customer support seems to be the norm nowadays. As I am moving house I’ve had to call a lot of companies and where some of them shine in their genuine politeness and desire to help (Nuon was one of the really good ones, which actually surprised me) many others were downright rude, sighing and tutting just like yours did.

I recently requested a new internet/phone connection via Telfort and the lady on the phone spoke to me informally, as if I was a friend of hers. That might have been pleasant were it not that she is apparently rude and impatient with her “friends”.

My connection is in a big office building with multiple companies, so I tried to explain that my unit had its own “KPN connection point” and she got very pissed off asking me incredulously, “Where the hell do you expect me to input that information? I have no field for that on my screen.” Her tone was most unfriendly by this stage. I prayed that her employers were listening in on the line… but they’re probably too busy thinking up stupid ad-campaigns.

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