Incompetent companies: Tele2′s support desk

I’ve been pretty happy with my ISP, Tele2, for a few years now. They’re cheap and the connection has been both speedy and reliable. Unfortunately, their DNS server has been causing issues for me lately, so I decided to drop their support desk an email. I got a very kind reply which basically said they did not have any information about their own name server, and could not answer questions about it. Fair enough. It was a very technical issue, so I asked them to forward my question to a system administrator. The reply I got was a carbon copy of the first one. They simply will not answer my question or investigate my issue.

It’s like buying a car and having the salesman tell you that it comes with a full warranty, except for the engine, which they know nothing about and cannot possibly fix. A DNS server is a crucial component of an ISP’s service. Without it you can’t surf the web. Tele2 runs mine, so I have no-one else to direct my questions at.

Now I know that opting for a price-fighter ISP isn’t going to buy me the very best in tech support. But up until now I’ve had no issues, and it’s not that they take a long time to answer questions. It’s that they do not answer them at all. At least not the harder ones.

I guess I’ll have to rely on community support for this one… Anyone else having trouble with Tele2′s DNS being very slow in catching up with changes made to domains?

Roy | December 23, 2008 | English,Personal | Comments (6)
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6 Comments

  1. I ran across a DNS quirk while working on my ARPSN project (Amateur Radio Public Seismic Network) (link: http://flyingsnail.com/AmateurRadio/ARPSN.html ) and here is my ‘progresslog’ comment:

    [Note: For some ??? unknown reason (I have no intention of exploring, other than providing a fix.) both Fedora and XP would no longer (on the NC-6000) do 'reverse look-up'; meaning, I could connect to a Website using an IP number but NOT via domain and extension (flyingsnail.com, etc.) using my original DNS numbers.

    In order to fix this, on both operating systems, I had to change DNS lookup from my host DNS numbers to ones provided by Open DNS (primary and secondary): 208.67.222.222 and 208.67.220.220 - and Internet access was restored.]

    Source: http://flyingsnail.com/AmateurRadio/pl20080914.html

    (fwiw) This ‘kind of stuff’ (imo) started showing up (iirc) when it was discovered about 40 percent of systems administrators had applied the DNS security fix that appeared a while ago.

    (btw/Yoda voice) Nice work you do!

    Comment by Curtis — December 26, 2008 @ 5:22 pm

  2. In Lithuania we do have Tele2. Cheap, average quality. Nothing special at all, they even have no real 3G.

    Comment by RSS — January 3, 2009 @ 9:07 pm

  3. in France that’s the same, good price but imcompetant clients service

    Comment by sorties paris — January 13, 2009 @ 12:31 am

  4. I had the same problems with this shower in Sweden. They couldn’t even tell me wthether they could provide me with 3G internet in my area in the north. Sweden sucks for internet services; despite its image, which is self-created, it is a low tech country. Tele 2 took one week to reply to my email asking about coverage, then replied by referring me back to their tech spec useless map. If they can’t tell me whether they can provide a service, I’m certainly not risking a contract which might be unfulfilled. Useless company. Although Sweden is also a useless country! Even worse is Ice.net. Don’t go near them in Nordic countries – no customer service or care of any kind.

    Comment by Iain — July 20, 2009 @ 11:56 am

  5. I have problems too. I hade made changes to my DNS servers and my friends can see my pages properly, but I have tele 2 at home in Spain and I cannot see the changes yet.
    Tele 2 is really slow

    Comment by Miros — August 14, 2009 @ 4:00 pm

  6. they are incompetent in every way here in holland- as crooked as they come. never again will i deal with that company- and i would even warn my worst enemy away from them.

    Comment by what contract?? — August 16, 2009 @ 2:50 am