I’ve been pretty happy with my ISP, Tele2, for a few years now. They’re cheap and the connection has been both speedy and reliable. Unfortunately, their DNS server has been causing issues for me lately, so I decided to drop their support desk an email. I got a very kind reply which basically said they did not have any information about their own name server, and could not answer questions about it. Fair enough. It was a very technical issue, so I asked them to forward my question to a system administrator. The reply I got was a carbon copy of the first one. They simply will not answer my question or investigate my issue.
It’s like buying a car and having the salesman tell you that it comes with a full warranty, except for the engine, which they know nothing about and cannot possibly fix. A DNS server is a crucial component of an ISP’s service. Without it you can’t surf the web. Tele2 runs mine, so I have no-one else to direct my questions at.
Now I know that opting for a price-fighter ISP isn’t going to buy me the very best in tech support. But up until now I’ve had no issues, and it’s not that they take a long time to answer questions. It’s that they do not answer them at all. At least not the harder ones.
I guess I’ll have to rely on community support for this one… Anyone else having trouble with Tele2′s DNS being very slow in catching up with changes made to domains?