Offline for almost a week now

Tele2 logoOne of the silliest things a blogger can do (imho) is to blog about why you’re not blogging. I’ve had “blogger’s block” now and then, but have always resisted the temptation to write a “I’m still alive” type of post. Until now. Sort of.

Last Thursday, at around nine in the morning, my ADSL connection was disconnected. My modem was unable to reconnect, and when I contacted my ISP I was informed that there were problems with Tele2’s digital TV system that could also affect other services. So I waited for a few hours. But when I phoned them again, those problems had been long fixed. Yet I was still offline.

I took a day or two to get through to a tech support person, and then another couple of days to a knowledgeable one. I guess that’s what you get when you go for the cheapest ADSL provider out there. I was planning to make minced meat out of Tele2’s tech support in my next post, but other than their slow pace they’ve been helpful enough. And since this is the first severe outage since I joined them I really can’t complain (which is too bad really, I really enjoy writing that kind of blog post)

Tomorrow, an engineer from KPN is going to look into what’s wrong. It turns out the actual physical line has issues, so there’s very little Tele2 can do about it, as they simply provide services over lines that KPN maintains.

It’s funny how much my life has been disrupted over the last couple of days. I’ve been unable to reply to blog comments, Twitter has come to a grinding halt for me, and email is piling up. Sorry about all this. I’m not dead. Just offline. Fingers crossed for tomorrow.

Oh, and just in case you were wondering… I’ll have two separate broadband accounts starting next week. If anything, this has proven I can’t do without my daily dose of online, so I’m going for redundancy.

11 Comments

  1. I also was using tele2 and my speed had slowed to a crawl.
    ADSL at the speed of a 56k modem!
    Contacting them umpteen times brought no joy, eventually I couldn’t even connect to the net and had to reinstall an old 56k modem so I could sign up with someone else and pay for the phone call each time I connected.
    So I looked around for some other Italian ISP and decided to settle for Fastweb.
    They are not cheap but after almost two years since the switch I can say that I have never had any problems yet (fingers crossed).
    Another thing with tele2: they have a one year contract so leaving them before the end of it you can expect to pay some sort of fine.
    I had a link to a site where they explained that their contract was illegal, I think it has to do with the “decreto Bersani”.
    Whatever, I had been with them for two years so I thought there would be no problems but nope they charged me 60 euros for leaving.
    I decided it wasn’t worth my time fighting them so I let them have it, but I never miss the chance to let the world know about their poxy service and shadowy tactics.

    Comment by john — April 25, 2009 @ 11:56 am

  2. Hey, did you write this blog since I did not find the time to do so? – You thieve! You stole my story!
    Just kidding … well, no…

    Exchange Tele2 for UPC and then you got the perfect match.

    Only, I know the outcome to my story already. It was one of the very cold days last fall I remember. After being down on the Internet for a few days, it felt like the Stone Age returned. But this very icy cold morning, a guy from the phone company knocked at the door. No call ahead of time. Well – he may have tried. But ADSL was simply dead and since I use VoIP that’s the end to that story.

    The technician from the telecom company opened his box full of bells and whistles and plugged on of the gadgets in the service box at the house. No LEDs came on. “That’s bad” – he said. So he took off again and said he would be back in a bit. “Yeah, right!?!” – I thought to myself, I will never see this guy again and already started making up all sorts of things I would do next such as trying to call the head of support, and what not.
    About 15 minutes later, the guy did show up again. I was impressed. He said he identified the problem and was asking if I checked my Internet. “Nooo!” – I responded – but half way along this short word I was already down the stairs in my office and checked the connection. “Cool! It works!” I ran up to the front door with the happiest face you could find that day on planet earth and the technician was already awaiting me with his arms stretched out asking if he was able to wash his hands now. ”Woowwww”, I asked – “What did you do?” – He responded with a question and asked “Really wanna know?” – “What was it?”, I replied and he said that there was a fat dormouse building its nest in the switch box at the corner of the block and all that dirt shorted the wires to my home.
    Crazy! Happy ending after all but I will be more careful in the future before I prejudge my ISP.

    And – the lesson I learned was that I know have cable and DSL connection to my home. I use the ZyWALL35 to bundle them up and never had an outage since.

    Comment by Wolfgang K. — April 29, 2009 @ 4:51 am

  3. Apparently, KPN people unpluggin lines in the switch box is a common problem here in the Netherlands, because it was the first suggestion Tele2 made as to why my line went dead. Turns out we don’t need mice for that.

    My cable modem came in the mail yesterday (and is already hooked up, which was less than painless compared to hooking up DSL. Dual- WAN router to arrive early next week.

    I looked into professional DSL lines, but that’s really expensive, and you’re still using a single infrastructure. In case of mice or incompetent service engineers, the only thing those companies offer is faster response times. So you’ll still be offline for hours. And they’re terribly expensive.

    Comment by Roy — April 29, 2009 @ 1:37 pm

  4. Link: How to easily set up a redundant internet connection | Roy Tanck's weblog
  5. Link: How to easily set up a redundant internet connection | Roy Tanck’s weblog
  6. Link: Offline for almost a week now Roy Tanck weblog | Paid Surveys
  7. sorry Dude, but going for redundancy like in your story is bull shit.
    Like you told us in your story it’s the local tail and not Tele2.

    Probably your “redundant” connections ends up in the same local exchange, so useless at the end.

    And in the next post about Business DSL or Consumer DSL. It has nothing to do with response times, it had to do with oversubscription which is higher on Consumer DSL.

    And to avoid some comments; no I am not working for Tele2 or any other provider.

    Good luck and wishdom
    Johan

    Comment by Johan — August 11, 2009 @ 8:26 am

    • Hi Johan. As far as I know, cable and telephone infrastructure don’t share local exchanges. And my issue is not with oversubscription (I’m getting decent speeds) but with reliability and time-to-fix in case of failures.

      Comment by Roy — August 11, 2009 @ 3:44 pm

  8. In my opinion, the Adsl techonology has a great development overtime, especially for adsl 2++. Thanks for this usefull post, i’ve just make it a digg.
    Kind regards
    Jake Bunce, the manager of Viettel ISP.

    Comment by viettel — August 22, 2009 @ 9:53 am

  9. Link: How to easily set up a redundant internet connection | yugobimawan.org
  10. I with Kazakhstan, and beside me relationship TELE2. Fine, class!!!)

    Comment by Ben — February 2, 2012 @ 6:15 am